Custom Software Development
Purpose-built software designed around your business goals, workflows, and real operational needs.
Software · Messaging · Automation
Custom software, WhatsApp messaging, and workflow automation, built around how your team actually works.
Brands we work with
What We Do
Intelligent Software forReal Business Operations
10,000+
Registered Users
Businesses and teams using our products
21+
Countries
Businesses using our products worldwide
24/7
Always-On Replies
ChatMitra bots answer customers around the clock
1,000+
Big and Small Brands
Using our software and products
Why Bhagirath
Partner with a product teamthat ships practical software.
We build custom software for clients and run three products of our own, so we know what it takes to keep software useful long after launch.
Custom Software, Built Around You
Web, mobile, and AI applications designed around how your team actually works, not around a template.
- Official WhatsApp APIShared team inboxWhatsApp-first
Chat to close
Turn Chats into Customers
Reply faster from one shared team inbox and automate sales conversations on the official WhatsApp Business API.
Customer
Where is my order?
ChatMitra
Let me check that for you.
I'll share the status in a moment.AI Agents for Customer Queries
Task-focused agents that answer routine questions and hand over to your team when a person is needed.
- AI Agent Development
- AI Workflow Automation
- AI-Powered SaaS Development
- Enterprise AI Integration
- RAG & AI Knowledge Systems
- AI Evaluation & Production Engineering
Our Process
From business challengesto software that works.
We combine careful discovery, purposeful engineering, and continuous improvement to build software around the way your business actually runs.
Step 1: Discover and Define
We understand your goals, existing systems, and day-to-day challenges before deciding what to build.
Step 2: Design and Develop
We build software, integrations, and automation workflows around clearly agreed requirements.
Step 3: Launch and Improve
We deploy, test, and refine the solution, with a focus on reliability, usability, and long-term value.
Built in-house
Plus client projects
3 products
Live today
Products built for everyday operations
ChatMitra manages customer conversations on WhatsApp. WorkflowMitra automates the handoffs between your tools. HRMS Mitra keeps HR and workforce operations in one place.
Official WhatsApp Business API & AI
ChatMitra — WhatsApp Business API & Customer Messaging
Talk to customers on WhatsApp through an official Business API number. Send broadcast campaigns with Meta-approved templates and handle replies from a shared team inbox, without unofficial-number bans or chats stuck on personal phones.
- Pay-per-conversation pricing (₹0.20/chat — No monthly lock-in)
- Official Meta Cloud API with green tick verification assistance
- Interactive buttons, product catalogs, and list messages
- Shopify, CRM, and Excel contact list integrations
Visual Workflow Automation Studio
WorkflowMitra — Visual Workflow Automation (opens in a new tab)
Connect the tools your business already uses, without writing code. Build visual workflows that pass information between lead forms, your CRM, WhatsApp, spreadsheets, and email, so work moves when it should, not when someone remembers.
- Intuitive drag-and-drop node canvas with live execution trace
- Multi-path branching with smart conditional logic (IF / ELSE)
- Native integrations: Facebook Leads, HubSpot, WhatsApp, Gmail, Slack & Google Sheets
- Real-time webhooks, automated retries, and instant team alerts
HR & Workforce Management
HRMS Mitra — HR & Workforce Management (opens in a new tab)
Run your people operations from one HR platform built for Indian businesses. Keep employee records, attendance, leave, and payroll in one place instead of scattered spreadsheets, so HR spends less time chasing data.
- Core HR with a central employee directory and records
- Time and attendance tracking with leave management
- Indian payroll with PF, ESI, and TDS
- Hiring, onboarding, and HR reports in one dashboard
Our expertise
Software built aroundyour business.
From connected customer experiences to smarter operations, we build practical software solutions that help businesses work better and grow with confidence.
AI-Powered Solutions
Apply AI thoughtfully to streamline repetitive work, support decisions, and improve business processes.
Workflow Automation
Connect your tools and automate repetitive tasks to create smoother, more efficient business operations.
CRM and Business Integrations
Bring customer information and business tools together to create more connected and consistent workflows.
Business Messaging Solutions
Improve customer communication with messaging solutions and automation designed for business use.
HR and Workforce Management
Keep employee information and everyday HR processes organised in one place with HRMS Mitra.
Architecture Comparison
Disconnected Tools vs. Software Built Around Your Process
See how a stack of separate point solutions compares with software designed around the way your team actually works.
Disconnected Tool Stack
Separate subscriptions, manual data transfers, and fragile integrations
Generic Tools With Fixed Workflows
Your team adapts its process to someone else's data model, and spreadsheets fill the gaps the tool leaves behind.
Customer Chats Scattered Across Phones
Enquiries land on personal devices with no shared inbox, no routing, and no link to the CRM, so follow-ups slip.
Manual Re-Entry and Fragile Connectors
Staff re-enter the same information in several tools, or rely on patched-together automations that can fail unnoticed.
Slow, Hand-Built Reporting
Managers wait on reports compiled by hand, so decisions are based on yesterday's numbers.
Per-User Costs That Keep Growing
Each new team member adds a seat in every tool, and the monthly bill rises without the work getting simpler.
Operational Outcome
Rising subscription costs, delayed follow-ups, repetitive clerical work, and little visibility across the business.
Built Around Your Business
Custom Software · ChatMitra (WhatsApp) · WorkflowMitra (Automation)
Custom Business Software
Web and mobile applications designed around your workflows, approval steps, and industry requirements.
WhatsApp Business API via ChatMitra
Official WhatsApp Business API with a shared team inbox, chat automation, broadcasts, and CRM and webhook sync.
Process Automation via WorkflowMitra
Visual workflows that automate lead routing, notifications, and handoffs between the tools you already use.
One Shared View of Your Data
Custom dashboards and reporting that bring enquiries, pipelines, and fulfilment into one place.
Code and Data You Own
For custom builds, you own the source code and database, so adding team members does not add per-seat fees.
Strategic Advantage
Less re-entry, faster WhatsApp replies, one shared view of your data, and custom software you own.
ARCHITECTURE DISCOVERY
Ready to connect the tools your business runs on?
Good software starts with understanding the tools you use, how work moves between people, and where it gets stuck. Talk to our team and we will review your stack and processes, then outline what a custom, ChatMitra, or WorkflowMitra solution could look like.
Direct Architect DiscussionCustom Code You OwnClear System Blueprint
Framework
How we build software that lasts
Good software lasts when it starts from real requirements and is built, tested, and supported with care. Every project follows the same six clear stages, from understanding your business to growing with it after launch.
Current Stage01 / 06
Discover & Plan
- Discovery first, so we build the right thing
- Short sprints with regular progress reviews
- Testing and security built into every release
- Support after launch, and source code you own
Discover & Plan
Phase 01 of 06
Understand the business before writing code
We begin with your goals, your customers, and the way work moves through your team today. We map where time is lost, which tools are involved, and what the software must do, then turn that into a clear scope, a technical plan, and a delivery roadmap.
Key Deliverables & Artifacts
Business Workflow ReviewRequirements & ScopeSystem Architecture PlanFeasibility CheckDelivery Roadmap
Design & Prototype
Phase 02 of 06
Shape how it works before it is built
We design the screens, user journeys, and data structure around how your team will actually use the software. You see clickable prototypes early, so changes are made on paper rather than in finished code, and the result is simple for your team to adopt.
Key Deliverables & Artifacts
User Journeys & FlowsInteractive PrototypesInterface Design SystemDatabase DesignAPI & Integration Plan
Build & Integrate
Phase 03 of 06
Working software, delivered in short sprints
We build in short sprints and share working progress along the way, so you can review and steer as the product takes shape. Depending on your needs, this covers web and mobile apps, backend and APIs, and ChatMitra or WorkflowMitra where they fit your process.
Key Deliverables & Artifacts
Web & Mobile ApplicationsBackend & APIsChatMitra WhatsApp SetupWorkflowMitra AutomationsSource Code Ownership
Test & Secure
Phase 04 of 06
Check quality before real users depend on it
Testing runs alongside development, not just at the end. We test the main user flows, review access permissions and security basics, check performance under load, and review code, so problems are found and fixed before launch.
Key Deliverables & Artifacts
Automated TestingRole & Access ReviewSecurity ChecksLoad & Performance TestsPeer Code Review
Launch & Hand Over
Phase 05 of 06
Go live with a plan and a safety net
We deploy to your chosen cloud or server, move existing data across carefully, and set up monitoring so issues are visible quickly. Your team gets a verified live system and a proper handover, so you know how everything works.
Key Deliverables & Artifacts
Deployment PipelineCloud or VPS SetupPlanned Data MigrationMonitoring & AlertsGo-Live Check & Handover
Support & Evolve
Phase 06 of 06
Keep the software useful as the business grows
Going live is the start of the relationship, not the end. We stay available to fix issues, apply security updates, tune performance, and add features as your team, customers, and processes change.
Key Deliverables & Artifacts
Ongoing MaintenanceSecurity UpdatesPerformance TuningNew Feature SprintsExtra Engineering Capacity
Client Stories
Businesses across India, in their own words
Honest feedback from the clients and customers we build software for.
API Expert Solution
"Chat Mitra offers excellent service and customer support. An outstanding solution for businesses utilizing WhatsApp API."
Logistics Optimized
"Highly recommended for logistics operations. Chat Mitra provides the best customer service and WhatsApp communication solutions."
Always Available Support
"Chat Mitra offers excellent customer service with support always available for quick solutions. The pricing is very competitive, making it ideal for food businesses."
+60% Business Growth
"Since implementing Chat Mitra, my business has experienced 60% growth. The user-friendly platform combined with dedicated support has significantly improved customer connections."
Project Communication Ready
"We recently implemented Chat Mitra's WhatsApp API services to streamline our project communication. Although we're still exploring all available features, the potential is already evident. The team has been very supportive throughout the setup process, guiding us at every step."
API Expert Solution
"Chat Mitra offers excellent service and customer support. An outstanding solution for businesses utilizing WhatsApp API."
Logistics Optimized
"Highly recommended for logistics operations. Chat Mitra provides the best customer service and WhatsApp communication solutions."
Always Available Support
"Chat Mitra offers excellent customer service with support always available for quick solutions. The pricing is very competitive, making it ideal for food businesses."
+60% Business Growth
"Since implementing Chat Mitra, my business has experienced 60% growth. The user-friendly platform combined with dedicated support has significantly improved customer connections."
Project Communication Ready
"We recently implemented Chat Mitra's WhatsApp API services to streamline our project communication. Although we're still exploring all available features, the potential is already evident. The team has been very supportive throughout the setup process, guiding us at every step."
API Expert Solution
"Chat Mitra offers excellent service and customer support. An outstanding solution for businesses utilizing WhatsApp API."
Logistics Optimized
"Highly recommended for logistics operations. Chat Mitra provides the best customer service and WhatsApp communication solutions."
Always Available Support
"Chat Mitra offers excellent customer service with support always available for quick solutions. The pricing is very competitive, making it ideal for food businesses."
+60% Business Growth
"Since implementing Chat Mitra, my business has experienced 60% growth. The user-friendly platform combined with dedicated support has significantly improved customer connections."
Project Communication Ready
"We recently implemented Chat Mitra's WhatsApp API services to streamline our project communication. Although we're still exploring all available features, the potential is already evident. The team has been very supportive throughout the setup process, guiding us at every step."
+80% Customer Engagement
"Chat Mitra has been transformative for my finance business. Using WhatsApp broadcasts and automation features, I've achieved 80% growth in customer engagement."
+80% Sales Increase
"Chat Mitra has made a significant difference for my business. Since implementing abandoned cart reminders and marketing broadcasts, my sales have increased by 80%."
+24/7 Support
"Chat Mitra provides excellent service with an easy-to-use platform for bulk WhatsApp broadcasts. The 24/7 customer care support is consistently helpful."
User-Friendly Platform
"Chat Mitra is easy to use, user-friendly, offers a decent budget option, and provides timely customer support whenever we needed it."
+80% Customer Engagement
"Chat Mitra has been transformative for my finance business. Using WhatsApp broadcasts and automation features, I've achieved 80% growth in customer engagement."
+80% Sales Increase
"Chat Mitra has made a significant difference for my business. Since implementing abandoned cart reminders and marketing broadcasts, my sales have increased by 80%."
+24/7 Support
"Chat Mitra provides excellent service with an easy-to-use platform for bulk WhatsApp broadcasts. The 24/7 customer care support is consistently helpful."
User-Friendly Platform
"Chat Mitra is easy to use, user-friendly, offers a decent budget option, and provides timely customer support whenever we needed it."
+80% Customer Engagement
"Chat Mitra has been transformative for my finance business. Using WhatsApp broadcasts and automation features, I've achieved 80% growth in customer engagement."
+80% Sales Increase
"Chat Mitra has made a significant difference for my business. Since implementing abandoned cart reminders and marketing broadcasts, my sales have increased by 80%."
+24/7 Support
"Chat Mitra provides excellent service with an easy-to-use platform for bulk WhatsApp broadcasts. The 24/7 customer care support is consistently helpful."
User-Friendly Platform
"Chat Mitra is easy to use, user-friendly, offers a decent budget option, and provides timely customer support whenever we needed it."
Our Product Suite
c.
We build practical software solutions that help businesses manage customer communication, automate workflows, and simplify workforce operations.
WhatsApp Business API
ChatMitra
Automated WhatsApp Communication
Manage customer enquiries through the official Meta WhatsApp Cloud API. Work from a shared team inbox, set up automated chat replies, and send approved broadcasts without the risk of number bans.
Key Capabilities
- Official Meta WhatsApp API with green-tick support
- Shared multi-agent team inbox with live chat routing
- 24/7 automated lead qualification and instant replies
- Targeted marketing broadcasts with high delivery rates
- Direct CRM and webhook synchronization
Workflow Automation
WorkflowMitra
Connected Business Workflows
A visual, node-based canvas for automating work across your lead ads, CRM, WhatsApp, and spreadsheets. Cut repetitive manual tasks and keep business data in sync automatically.
Key Capabilities
- Drag-and-drop visual canvas for multi-step workflows
- Conditional branching logic and smart decision rules
- Real-time webhook triggers with instant execution
- Native connectors for lead ads, Google Sheets, and CRMs
- Automated handoffs between sales and support teams
HR Management
HRMS Mitra
HR & Workforce Management
Manage your workforce from one HR platform built for Indian businesses. Keep employee records, attendance, leave, and payroll in one place instead of scattered spreadsheets.
Key Capabilities
- Core HR and employee records
- Time and attendance tracking
- Leave management
- Indian payroll with PF, ESI, and TDS
- Hiring, onboarding, and HR reports
Our Impact
Small Team. Three Products.Built for Real Business.
We build software that helps businesses manage customer conversations, automate workflows, and simplify workforce operations.
- Live productsChatMitra, WorkflowMitra, and HRMS Mitra
- 3
- AI services offeredAgents, workflows, SaaS, integration, knowledge, production
- 1000
- Businesses sharing ChatMitra feedbackNamed client reviews, ChatMitra only
- 250
- Founded in AhmedabadBhagirath Software, the company
- 2023
Our Process
From First Message to Live Software
Eight clear steps take your idea from a conversation to dependable software, with visibility and a say in every stage.
01
Share Your Idea
Tell us your goals, the tools you use today, and the problem you want solved.
02
Discovery Call
We map your workflows and find where automation and AI can genuinely help.
03
Scope & Proposal
You receive a clear scope, plan, and timeline before any build begins.
04
Project Kickoff
We align on priorities, access, and milestones with your dedicated team.
05
Agile Build
Short sprints with regular demos, so you see progress and steer early.
06
Test & Refine
Testing, security checks, and feedback-driven fixes before release.
07
Go Live
A planned launch with data migration, monitoring, and team handover.
08
Support & Evolve
Maintenance, updates, and new features as your business grows.
Business Systems
AI-Ready Business Systems, Built Around Your Operations
From custom ERP-style systems to intelligent automation, we build connected, API-first software that brings your data, workflows, and teams onto one reliable foundation.
Custom ERP Systems
Modular, API-ready business systems designed around your processes, approvals, and reporting, not the other way around.
Intelligent Process Automation
Visual workflows with WorkflowMitra that remove repetitive handoffs, plus AI features such as LLM integrations and document recognition (OCR) where they fit.
E-Commerce & Platform Integration
Connect your store, payments, and accounting tools so orders, stock, and customers stay in sync.
Inventory & Warehouse Management
Track stock and warehouse movements with live visibility and far fewer manual counts and spreadsheets.
Procurement & Supply Chain Visibility
Bring purchasing, logistics, and distribution data together so teams can spot delays and act sooner.
Finance & Accounting Systems
Invoices, expenses, and reporting in one place, connected to the accounting software you already use.
People & HR Operations
Payroll, attendance, leave, and employee records, supported by our own HR platform, HRMS Mitra.
AI Customer Conversations
WhatsApp Business API messaging, shared team inboxes, and automated replies with ChatMitra.
Industries We Build For
Every industry runs on different workflows. We design the software around yours.
Manufacturing
Retail
Healthcare
Construction
Logistics
Education
Food & Beverage
Real Estate
Frequently asked questions
Questions Before You Build Something Great?
Quick answers about what Bhagirath Software builds, who we work with, and how a project starts.
Bhagirath Software is a software company based in Ahmedabad, India. We build custom web, mobile, and AI-enabled business applications for clients, and we run three products of our own: ChatMitra for WhatsApp Business API messaging, WorkflowMitra for workflow automation, and HRMS Mitra for HR management.
Read about usWe work with growing businesses that have an operational problem software can solve, such as lost enquiries, manual data entry between tools, or processes that live in spreadsheets. The starting point is the problem, not the industry, so the best first step is to describe how the work happens today.
Both. Our own products cover common needs: ChatMitra for WhatsApp communication, WorkflowMitra for connecting tools, and HRMS Mitra for HR. When a business needs something those products do not cover, we design and build custom software around its specific workflows.
We use AI where it solves a defined task, such as answering routine customer questions, reading documents, or routing requests, and keep people in the loop for approvals and exceptions. Our six services range from AI agents and workflow automation to RAG knowledge systems and production monitoring.
See our AI servicesUse the contact form to tell us what you want to build or which problem you want to solve, and include an approximate budget range if you have one. We review your requirements and reply with next steps. You can also email info@bhagirathsoftware.com.
Contact our team